أحكام وشروط

You are currently on a website managed or owned by Europe Tourisme SAS (hereinafter “Europe Tourisme”).

In accordance with the law, we urge you, in your capacity as user (hereinafter the “User”) to review these general terms and conditions of sale (hereinafter the “Terms and Conditions”) as well as any specific conditions appearing on the pages of the Website governing your use of the website (hereinafter the “Website”) and your relationship with Europe Tourisme.

The Website belongs to the Europe Tourisme SAS group, whose registered office is located at 67, Rue d'Argout – 75002 Paris.

These Terms and Conditions are more specifically related to your legal rights and responsibilities applicable as soon as you use the Website to place orders for offers of tourism, leisure, and entertainment services (hereinafter “Services”) provided by independent partner service providers of Europe Tourisme (hereinafter “Partners”) and specifically identified as such on the Website.

Europe Tourisme is thus not the seller of Services purchased through the Website; only the Partner, whose name is indicated on the description sheet of each Service, is the User’s co-contracting party for the purchase of those Services.

Any booking of Partner Services on the Website implies full and complete acceptance of these Terms and Conditions and the payment of the sums due for the bookings made.

These Terms and Conditions may be amended and updated at any time, without notice. It is imperative for the User to consult the Website regularly. Updates apply once they are posted on the Website. However, such changes shall not apply to orders previously accepted by the Partners and confirmed by Europe Tourisme.

USE OF THE WEBSITE

The Website is made available to you free of charge (excluding connection charges) for your personal use, subject to compliance with the terms and conditions set out below. Your use of this Website implies your full and complete acceptance of all of these Terms and Conditions.

Your use of the Website is intended for non-commercial use and/or to make legitimate requests to book offered Services. You agree not to use the Website to make speculative, false, or fraudulent requests. You agree not to use robots or other automated means to access the Website, except with special permission from Europe Tourisme.

The role of the Website is to assist the User in searching for travel and tourism Services and making the appropriate bookings. The User must be at least 18 years of age, be legally capable of entering into a contract, and use this Website in accordance with the Terms and Conditions.

You may use the Website only to make bookings or purchases for legitimate purposes. No use or diversion of purpose is authorized, particularly for purposes contrary to public policy or good morals.

If you fail to comply with these requirements, we reserve the right, at any time and without notice, to prohibit you or restrict your access to all or part of the Website, without prejudice to all damages.

Except in case of fraud, for which you have the burden of proof, you are financially responsible for all actions taken on the Website, particularly the use of your e-mail address and password. You also guarantee the truthfulness and accuracy of the information about you provided on the Website.

All copying, reproduction, new publication, downloading, sending on the Internet, broadcast, transmission, provision to the public, or uses of the Website’s content (text, images, URL, pricing information, etc.) for purposes other than personal and non-commercial use are strictly prohibited. Any other use of the Website’s content requires the written permission of Europe Tourisme (if you wish to join, click here for more information).

BOOKING OF SERVICES

Certain Services marketed on the Website are subject to availability. However, Europe Tourisme cannot guarantee the availability of all of the Services of the Partners for all of the proposed dates. No claim for compensation may therefore be made if the chosen Service is not available.

Any booking will be considered effective only upon the User’s receipt of the voucher confirming the order and not the payment confirmation sent by Europe Tourisme SAS. The contract shall therefore be formed starting from the confirmation of the booking by Europe Tourisme.

The User may not place orders through the Website until after confirming these General Terms and Conditions as well as any applicable Specific Terms and Conditions of the Partners.

The confirmation of the order, which includes its essential information, such as the identification of the ordered Service(s) and the price, shall be sent to the User by e-mail shortly after the order date. By printing and/or saving this e-mail, the User will have a way to prove his/her order and the formation of the contract.

PRICE OF SERVICES

The mentioned prices of the Services on the Website, except from the basket, are expressed per person in euros. Unless otherwise stated, the prices include all taxes.

Prices are likely to change without notice and become final only after the User’s receipt of the confirmation of his/her purchase. The display of prices is not a guarantee in itself. They are mentioned for information purposes only, particularly for foreign currencies.

Prices include all of the Services indicated in the description of each excursion, tour, or activity.

Prices mentioned on the Website are valid only for bookings made on the Website, directly online.

Promotions mentioned on the Website are valid only on the Website. They may not be claimed on another channel of sale. They meet certain characteristics, particularly with regard to dates, that will be mentioned. Certain transactions may be subject to bank charges. The User is therefore responsible for contacting his/her bank for information about the corresponding amounts and terms.

PAYMENT TERMS

Payment must occur at the time of the booking of the Services by bank card using the secure payment system in place on the Website.

To confirm a booking, full payment must be made.

The price corresponding to the booked Services is charged to the bank card.

For an order for Services that could not be confirmed due to lack of availability, the price corresponding to the unavailable Services actually collected by the Website, where applicable, shall be credited back to the holder’s bank card within 5 business days of placement of the order.

Only the following payment cards are accepted on the Website: MasterCard, Visa.

PROCESSING AND CONFIRMATION OF ORDERS FOR SERVICES

Europe Tourisme shall process the User’s booking within an average period of two business days (average period also depending the diligence of the Partners) of placement of his/her order.

Once the availability of the ordered Service has been confirmed by its Partner, final confirmation of the User’s order shall be given by way of the voucher sent to him/her by Europe Tourisme at the e-mail address provided by the User on the Website. This voucher shall contain all of the information relating to the corresponding Service as well as, where permitted, a withdrawal form.

The User is required to check his/her e-mail, or the Website if so permitted, to access his/her voucher and is solely responsible for printing it.

The User must print his/her voucher and present it to the Service Provider to allow it to honor the booking.

To prevent any fraudulent use, identification may be requested as well as the signing of the voucher or the presentation of the bank card used for the order.

In no case may the bank statement alone act as proof of purchase.

If the chosen Service is unavailable, the User is informed within 72 hours of placement of his/her order, and the amount actually paid for the Service is credited back to his/her account in the following 5 business days.

No claim for compensation may be made if the chosen Service is not available.

CHANGES TO BOOKING
Changes are possible only for Services that do not indicate “non-modifiable, non-cancellable”. Any authorized change is considered a cancellation and a placement of new bookings. Cancellation fees are therefore applied.
CANCELLATION OF BOOKING

No cancellation shall be accepted if it pertains to Services specified on the Website as “non-modifiable, non-cancellable”, at the ticket dispenser, gift certificates, and Services corresponding to a special period.

Any request for cancellation must reach Europe Tourisme through the Contact Us page of the Website, specifying the booking number, your name, and the date. Our teams will process this request as soon as possible.

The following cancellation fees are applied to all of our excursions and activities, with the exception of certain excursions whose specific terms and conditions are indicated below:

  • Up to and including five days before the date of use of the booked Service, no fees shall generally be required from the User, with the exception of Services that are subject to specific cancellation conditions duly indicated in the “Cancellation Policy” of each Service;
  • After the above time limits, Europe Tourisme and its Service Providers reserve the possibility of applying fees for processing the request, which are presented in the offer and recalled on the voucher.

No interruption of a tour or service by the User will result in a refund. Any User who arrives after the departure time of the Service shall be considered a “no show” and shall not receive a refund, regardless of the reason for his/her delay.

The Partners reserve the right to cancel or modify certain tours without notice if the comfort or safety of the travelers so requires, in case of force majeure, strike, demonstration, administrative decision or exceptional closing, etc. Europe Tourisme may not be held responsible for such decisions.

In such a situation, Europe Tourisme shall make every effort to ensure that the User is informed and that the most appropriate solution is found. This information shall be sent in writing to the User, who must express his/her choice as soon as possible. If the company’s new proposals do not satisfy the User, he/she may request a total refund for the Service booked on the Website, specifying the booking number communicated to him/her.

COMPLAINTS

Any complaint must be received by Europe Tourisme within 15 days following date of completion of the Service in question. Complaints must be formalized by completing and sending via the Website the dedicated form made available to you on the Website on the Contact us page.

RESPONSIBILITIES

Tour schedules, programs, and durations are likely to change, and prices include all services indicated in the description of each Service.

PHOTOS AND ILLUSTRATIONS

The best efforts are made to provide photos and illustrations giving the User an overview of the proposed Services. The purpose of these photos and illustrations is to indicate the category of accommodation or the degree of comfort to the User and may not be the source of any commitment beyond this purpose.

Europe Tourisme and its Partners may not be held responsible and may not guarantee the return of personal belongings and baggage forgotten on coaches, minibuses, or in any other place.

The User is responsible for verifying that he/she is in possession of any documents necessary for the ordered Service and, particularly with regard to excursions outside France, that he/she has a passport with a visa if necessary or an up-to-date identity card.

No refund may be given in case of lack (or loss) of the necessary documents.

Smoking is strictly forbidden aboard coaches or minibuses (law of September 17, 1977).

DATA PROTECTION

The information communicated by the User on the Website allows his/her orders to be processed and fulfilled.

In accordance with European regulations, the information required to process and fulfill orders is indicated by an asterisk on the pages of the Website.

Other requests for information calling for an optional response or information relating to the User’s interest in offers likely to be targeted to him/her are intended to become better acquainted with him/her and to improve the services proposed to him/her.

The information communicated on the Website allows Europe Tourisme and its Partners to process and fulfill orders placed on the Website.

Pursuant to the French data protection law of January 6, 1978, amended by law 2004-801 of August 6, 2004, the User has a right to access, modify, and delete data about him/her. This right can be exercised with Europe Tourism’s head office. To allow Europe Tourism to respond to any request of this type, the User must forward the information necessary for his/her identification (form of address, last name, first name, address, postal code, city, country) in addition to the requested modifications.

COOKIES

By visiting our Website, a permanent “cookie” (a small text file) will be allocated to you and stored on the hard disk of your computer. The cookie allows you to be identified when you visit our website so that we can improve your browsing on the Website and personalize your online experience (automatic recognition, storing of your favorite residences, etc.).

We also collect technical information about your computer each time you open a page during your visit to our websites. This information includes your IP (Internet protocol) address, the operating system used, the type of browser, and the address of any referring Website. We collect this information to improve the quality of your experience during your visit to our Website, and we do not sell or rent this information to third parties.

The website analysis software that we use provides us with a set of data and a service to track the activities of customers on our Website. When you visit our website, we use cookies to track and receive anonymous information about your search activities on our Website. This tool allows to us improve your online experience and the usability of our Websites. In no case is it used to collect personal information about you and is never aligned with your user profile if you are registered on our Website.

Most browsers automatically accept these cookies, but you can delete or activate the rejection of cookies. Because each browser is different, you must consult the “Help” menu of your browser to learn how to change your cookie preferences. The website’s behavior remains the same, and all of the functionalities are accessible.

SECURITY

To ensure your security and greater confidentiality, our Website uses the 128/256-bit SSL encryption protocol.

During the transfer of information over the network, your bank card number and all information entered into the various forms are automatically encrypted.

The SSL (Secure Socket Layer) encryption system automatically encrypts information before it is sent over the network.

Once it arrives on our server, it is decrypted using a unique SSL key that allows your browser to establish a connection with our Website and transparently negotiate a secure communication channel. Created by Netscape, SSL is currently the most widespread solution and one of the best for securing transactions.

INTELLECTUAL PROPERTY

Europe Tourisme and its Service Providers are owners of the intellectual property rights for all items appearing on the Website.

The User is therefore prohibited from reproducing, modifying, transferring, or using all or part of the Website without the express written permission of Europe Tourisme. However, partial reproduction for strictly private purposes is tolerated.

Resale of Services and use of the Website for commercial purposes are prohibited without the express written permission of Europe Tourisme.

Europe Tourisme wishes to thank the various owners of the photos shows on the Website.

APPLICABLE LAW

These Terms and Conditions are subject to French law and in particular the French tourism code. Any dispute relating to their interpretation and/or execution is under the jurisdiction of the French courts.

GENERAL PROVISIONS

If, at some point, Europe Tourisme does not invoke any one of the provisions of the Terms and Conditions, this may not be interpreted as Europe Tourisme’s waiver of its right to invoke it later.

If one of the provisions of the Terms and Conditions is declared null and void or ineffective, it shall be deemed not written, but this shall not affect the validity of the other provisions, unless the provision declared null and void or ineffective was essential and determining.

The User acknowledges having been informed that pursuant to Article L. 121-21-8-12 of the French consumer code, the set of Services offered on the Website is not subject to the application of the right of withdrawal provided for in Articles L. 121-21 et seq. of the French consumer code regarding sales.